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Consumer Information and Instructions
for Cancellation and Cancellation Form Template

Instructions for Cancellation

Right of Cancellation
You have the right to cancel this contract within fourteen days without statement of the reasons.
The deadline for cancellation is within fourteen days of the day on which you, or someone named by you who is not the shipper, last obtained or had the merchandise in possession. In order to exercise your right of cancellation, you must inform us,

Cytowell AG
Mühlentalsträsschen 25
CH – 8201 Schaffhausen (Austria)
Telephone: +41 0 52 – 6300 – 303
Fax: +41 0 52 – 6300 – 323

explicitly (e.g., via mail, fax, or email) about your decision to cancel this contract. You may use the attached form, though this is not required.
To assure the term of cancellation, it is sufficient that you send the declaration of cancellation before the cancellation deadline expires.

Consequences of cancellation

Should you cancel this contract, we agree to refund all payments that we have received from you, including the shipping costs (except for additional costs arising from your selection of a shipping option other than the standard shipping offered by us) without delay and within fourteen days at the latest of our receipt of your declaration of the cancellation of this contract. For the refund, we use the same means of payment as your original transaction unless something different has been explicitly agreed upon with you; in no case will fees be charged because of this refund. We can refuse to make the refund until we have received the returned merchandise, or until you have given us verification that you have sent the merchandise back, whichever is earlier. You must promptly send the merchandise back to us, or consign it to be returned, as of the day on which you instruct us to cancel this contract, or no later than fourteen days afterwards. This time limit is guaranteed as long as you return the merchandise before the fourteen-day deadline expires. We will pay the direct costs for returning the merchandise. You are responsible for any loss in value of the merchandise only if the loss in value is linked to unnecessary handling by you that is apparent after inspecting the properties, qualities and function of the merchandise.

End of Instructions for Cancellation

Cancellation Form Template
(If you would like to cancel this contract, please fill out this form and return it to us.)

Cytowell AG
Mühlentalsträsschen 25
CH – 8201 Schaffhausen (Austria)
Telephone: +41 0 52 – 6300 – 303
Fax: +41 0 52 – 6300 – 323

-I/we* herewith cancel the contract signed by me/us* for the following merchandise/provision of service(s)*

-ordered on * / received on *
-Name of consumer(s)
-Address of consumer(s)
-Signature of consumer(s) (only for declarations on paper)
(*) strike through if not applicable.

Download Right of Cancellation form